1. General policy

At Mamasara Alpaca, we want every piece to meet your expectations.
If, for any reason, you are not satisfied with your purchase, you may request a return within 14 calendar days of receiving your order, in accordance with applicable regulations.

2. Conditions for returns and exchanges

To be eligible for a return, the product must:

• Be in perfect, unused condition
• Retain its original labels
• Include its original packaging

We reserve the right to reject returns that do not meet these conditions.

3. How to request a return

To request a return, please email info@mamasara.com
including:

• Order number
• Product(s) you wish to return
• Reason for the request

We will provide you with the instructions needed to complete the process.

4. Return shipping costs

Return shipping costs are the responsibility of the customer.
If you wish to purchase a different product, you will need to return the original item and place a new order.

5. Faulty products or incorrect orders

If your product is faulty or you have received an incorrect item, please contact us within 48 hours of receiving your order.
In these cases, Mamasara Alpaca will cover the costs of replacement or refund, including shipping costs.

6. Refunds

Once the returned product has been received and inspected, the corresponding refund will be processed.
Refunds will be issued using the same payment method used for the original purchase and should be received within approximately 5–10 working days.

7. Exchanges

We currently do not offer direct product exchanges.
If you would like a different item, you will need to request a return and place a new order.

8. Contact

For any questions regarding returns, please email us at: info@mamasara.com